MobiWork® Field Services Software Solution > Frequently Asked Questions (FAQ)
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Field Services Software: FAQ
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What is the MobiWork field services software solution?


MobiWork field services software is the software solution used by field services professionals to plan, manage and optimize their daily operations in the office and out in the field. MobiWork field services software solution is easy to learn and use by the entire team. It is easily accessible from anywhere and provides everything you need to keep everything organized and optimized including but not limited to: scheduling & dispatching, route planning & optimization, work orders management, invoicing, payments capture, keeping track of quotes, equipment, inventory... and maintaining a customer database. If you are looking to grow your field services business, you will need the right software to go with it!

Is MobiWork field services software solution made for small (or large) businesses?


MobiWork field services software solution is available for any small, mid-sized or large enterprises. MobiWork has deployments that range from a few users to several thousand users for an account. As long as you have a mobile workforce (i.e. employees in the field on a regular basis), MobiWork is a perfect fit for your business!

Is your MobiWork field services software solution available worldwide?


MobiWork field services software solution is available worldwide. MobiWork has deployments in more than 50 countries and is already fully localized and internationalized in English, Spanish, French and Portuguese (any other language can easily be added as well).

How will MobiWork field services software solution benefit my business?


In a nutshell, MobiWork field services software solution simplifies and optimizes every aspect of your day to day operations to grow your business while giving you peace of mind and making work less stressful for every employee of your field services company. Businesses that use our field services software solution experience increased productivity, cost savings, real time visibility, powerful data capture and analysis, improved customer engagement and satisfaction.

Is MobiWork the right software solution for my business?


MobiWork innovative (5 US Patents awarded) and award winning solution (MobiWork has just been recognized as the Field Services Company of the Year by CIO Review) has a proven track record with over 20,000 satisfied users in more than 50 countries. As the name of the company implies it, MobiWork is fully dedicated to helping any business with a mobile workforce, raising the bar and growing every day. Take a look at our case studies and customer testimonials to see for yourself! Don’t waste any more time searching and start your free 14-day trial with MobiWork today!

What makes MobiWork field services software solution different from others?


MobiWork field services software solution is a complete solution for your entire organization (office, employees or contractors in the field and your customers) that covers every aspect of your operations before, during and after each job. In addition to being features rich, fast, easy to learn & use, MobiWork is also completely configurable to address your field services business needs and requirements now and for years to come. After all, what good is a software solution if you can’t make it work for your business (every business is unique) or if you can’t keep up with the latest technology changes? With an exceptional development and support team, we are constantly improving with new features and updates, and we are always here to guide and help your business grow and be as successful as possible, your success is our success!

Why not build my own software solution instead?


MobiWork is a complete, all-in-one solution. That means that every employee using it has everything they need directly on the platform, whether that’s a technician or office staff. It allows technicians to be more efficient and get the job done quicker, which allows for more jobs! And when you can add more technicians because you have more jobs to handle, you don’t also need to add more office staff.

Does MobiWork field services software solution have an Android mobile app?


Yes, MobiWork field services software solution has a native application that is available on Android. It is a native application for Android that gives you full access to all the capabilities of an Android device (location....), fast and responsive and optimized, last but not least: the application also works offline when there is no connectivity. This application is available for all regular Android devices as well as most rugged devices.

Does MobiWork field services software solution have an Apple mobile app?


Yes, MobiWork field services software solution has a native application that is available on iOS. It is a native application for Apple that gives you full access to all the capabilities of an iOS device (location....), fast and responsive and optimized, last but not least: the application also works offline when there is no connectivity.

Does MobiWork field services software solution work on rugged devices (Zebra, DataLogic...)?


Yes, the MobiWork field services software solution has been certified by the leading rugged devices vendors (Zebra, Honeywell, Unitech...) and MobiWork has actually reached the prestigious Global ISV Premier level with ZEBRA.

Does MobiWork field services software solution capture locations?


Yes, MobiWork field services software solution has 5 patents for GPS location tracking from the mobile app!

Does MobiWork field services software solution capture pictures?


Yes you can capture one or multiple pictures. MobiWork makes it easy to incorporate them as part of your customers, work orders... and any mobile forms. MobiWork also provides powerful capabilities such allowing or not the use of previously taken pictures (gallery) or forcing the on-time employee to take a picture at that time. MobiWork has spent a lot of time optimizing its native applications to make them easy to learn and use, fast and responsive. Images are typically compressed to reduce processing time and data transfer . MobiWork also allows original images to be captured and transferred as is for use cases where the quality of the images is crucial.

Does MobiWork field services software solution capture signature?


Yes, you can capture signatures with MobiWork!

Does MobiWork field services software solution capture barcodes or QR-codes?


Yes, the MobiWork field services software solution has been certified with multiple hardware vendors (Zebra, Alien...) and provides built-in support for most RFID readers.

Does MobiWork field services software solution provide payments capture capabilities?


Yes, the MobiWork field services software solution provides payments capture capabilities from credit or debit cards. MobiWork supports multiple PCI-compliant payments processors (Braintree/PayPal, EVO Payment, Clearent...) and also supports hardware devices to swipe / detect with NFC and capture PINs for lower rates.

Does MobiWork field services software solution provide customer financing options?


Yes, the MobiWork HVAC services software solution will be providing customer financing options. At this stage, this feature is only available through our early evaluation program, please contact our sales team for more details.

Does MobiWork field services software solution support RFID?


Yes, MobiWork supports RFID!

Does MobiWork field services software solution support mobile printers (Zebra, Bixolon...)?


Yes, the MobiWork field services software solution has been certified by the leading mobile printers vendors (Zebra, Bixolon...) and provides built-in support for mobile printers.

Does MobiWork field services software solution integrate with QuickBooks?


Yes, MobiWork integrates with QuickBooks Online and QuickBooks Desktop!

What other integrations are built into MobiWork?


MobiWork also integrates with Sage, Xero, Acumatica, Twilio, and more!

Is MobiWork an open solution?


Yes, MobiWork field services is an open solution with standards-based REST API!

Can my account be connected to an existing software?


Yes, the MobiWork field services software solution provides standards-based inbound and outbound APIs and the MobiWork field services software has an extensive built-in connectors framework to easily connect with existing accounting, ERP, CRM, payments processing, communications software such as QuickBooks, Xero, SAGE, Ring Central, Twilio...

Can my account be configured for my specific needs?


Absolutely: MobiWork has extensive built-in configuration capabilities to satisfy any custom requirements and MobiWork has a professional services organization for all custom implementation.

How much MobiWork field services software solution cost?


MobiWork field services pricing is based on a user per month basis. You can learn more about our licensing and professional services here: https://www.mobiwork.com/en/mobile-workforce-software-licensing-subscriptions.html

Is there a limit to how much I can store in MobiWork?


You can store up to 5 GB in MobiWork.

What if I don't need to use all of the features available?


That's okay! You do not need to have all of the features that MobiWork offers. It is configurable and you can just have what you need.

What is covered during the free consultation?


During your FREE online consultation with MobiWork, we will review your key requirements to ensure MobiWork is a great fit for your business, demonstrate how MobiWork addresses your needs now and for years to come, recommend the best solution based on your requirements and budget, and plan next steps. We know finding the right solution for your business might be overwhelming, MobiWork is there to guide you in the right direction!

What is included in the FREE 14-day trial?


Everything: you will have access to all the features and you can add up to 10 users by default. There is no credit card required, no contract and no hardware (Capex) to purchase amd we also provide a free consultation to guide you.

What is included once I subscribe to the MobiWork field services software solution?


The MobiWork field services software solution includes FREE cloud-based hosting, FREE updates and FREE support. There is no contract, no maintenance fees and no termination fees.

Is there a contract? Am I locked in for a long period of time?


There is no contract! You can cancel your MobiWork account at any time with no fees or consequences.

Is there any risk or downside?


No, we made it easy! We make sure our customers are delighted, because your success, is our success! Why wouldn’t you try the solution that will revolutionize your mobile workforce operations?

What happens if I want to cancel the service?


No worries! You can cancel your MobiWork account at any time with no fees or consequences. Just let your account manager know, or email sales@mobiwork.com or accounting@mobiwork.com, or call +1-888-662-4975 ext. 2 (sales) or ext. 4 (accounting). You will then have 30 days to export your data.

What about technicians who aren't comfortable with technology?


The MobiWork field services app was specifically designed with the field worker in mind. We created an app that is easy to learn and easy to use!

Do you offer training?


Yes, of course! We offer one-on-one admin training and our support team is always available to assist you. You can contact support at support@mobiwork.com or success at success@mobiwork.com, or call +1-888-662-4975 ext. 3 (support) or ext. 3 (success).

What is your implementation like?


Can I import my existing information into MobiWork?


Yes, absolutely! MobiWork provides Excel templates for quick and easy bulk imports!

Can I initially hide some of the features and roll them out later?


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Does MobiWork field services software solution work offline?


Yes, offline mode allows workers to continue capturing data if they are not able to access a network connection in the field. Once back online, all of the data is uploaded automatically.

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